Welcome to FertilUp.com.

1. Order notes
Once you have placed your order, confirmation will be sent to you via e-mail.

2. Cancellation
If purchases are cancelled 2 hours after the order has been made,  you will be refunded completely.

3. Delivery
All orders are shipped within 24 hours except weekends and public holidays. Deliveries within the EU may take between 2 – 5 working days. Please note that these delivery times are only estimates and may vary from time to time as a result of factors that may or may not be within our control.

4. Payment
We accept Credit Card and payments via Paypal.

5. Credit Cards Security
During your order you will be passed on to a Paypal's Secure Order Processing page. Your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

6. Delievery costs
For purchases over 70 EUR the delivery is free, for purchases under 70,00 EUR we add 3,90 EUR for sending.

7. Returns policy
If purchases are cancelled 2 hours after the order has been made,  you will be refunded completely. Once package is sent, refunds are not possible.

8. Disclaimer
If you are unsure about using our product we advise you to seek advice from your doctor or pharmacist before placing your order. Our product is a food suplement and not intended to treat, cure or prevent any disease, nor is the information we supply on our website or in our promotional material intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, you should consult your doctor. If you are taking a prescription medicine, please consult your doctor or pharmacist before taking our products.

9. Privacy policy

The provider follows the principles of transparency and careful handling of personal data in accordance with the General Data Protection Regulation – GDPR (hereinafter: »Regulation«) and the Personal Data Protection Act.

By filling out the application form to receive our e-newsletter on the latest news, the user agrees to the transmission of data which is considered personal data under the law. In this case, the e-mail. When signing up, the user has the option of giving consent to the use of personal data for the following purposes:

1.) The consent to receive the provider's news and other interesting messages is valid until withdrawn and applies to:
the use of data to send occasional e-news on current news, novelties, and discounts;
the export, storage, and processing of the data with an automated marketing tool that enables the provider to send these news;
the personal data is used exclusively for the purposes of providing services and are not accessible to the public, except when the user gives explicit consent for the data to be used for such purposes.


The data subject may at any time request that the provider permanently or temporarily ceases to use their personal data for the aforementioned purposes. The data subject may at any time send such a request to info@fertilup.com and state in detail from which elements they are withdrawing their consent.

The data subject also has the following rights
The right to be informed about their own personal data: the data subject has the right of access to their personal data that has been collected concerning them, the right to be informed about the processing, and the right to review its lawfulness;
The right to rectification or supplementation of personal data: the data subject has the right to obtain from the controller without undue delay the rectification of inaccurate personal data;
The right to erasure of personal data: the data subject has the right to obtain from the controller the erasure of personal data concerning them without undue delay to the extent allowed by the current legislation;
The right to restrict processing: data subject has the right to obtain from the controller restriction of processing when contesting the accuracy of their personal data, when the processing is illegal and they oppose the erasure of the personal data, requesting the restriction of their use instead, and when the provider no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
The right to data portability: the data subject has the right to receive the personal data concerning them, which they have provided to the provider, in a structured, commonly used and machine-readable format, and the right have the provider transmit those data to another provider when technically feasible.
The right to object: the data subject has the right to object to the processing of their personal data when it is carried out for lawful interests and when the data is processed for direct marketing purposes. When the data subject objects to the processing for direct marketing purposes, their personal data shall not be processed anymore;
The right to file a complaint against the controller of personal data with the supervisory authorities if they believe that the provider is violating the Personal Data Protection Regulation by processing their personal data.

By signing this consent, the user is made aware that they may send any of the aforementioned requests regarding the exercising of rights in relation to personal data in written form to info@fertilup.com.

The user is also made aware that the provider may request additional information for the purposes of a reliable identification if the data subject decides to exercise their right in relation to personal data. The provider may also refuse to take action if they prove that the data subject cannot be reliably identified.

The user is also made aware that the provider must respond to the data subject's request for exercising their rights in relation to personal data without undue delay and no later than one month of receipt of the request.

The provider uses proper technological and organizational means to protect the transfer and storage of personal data and payments. For this purpose, the provider uses a 128-bit SSL certificate. 

FertilUp International
Prima Medis ltd.
VAT nr: SI29627877
Bank Account: AT58 20815 00006638936, opened at Steiermärkischen Bank und Sparkassen, Austria
Email: info@fertilup.com 
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